1. Booking & Cancellation Policy

• Class Reservations: All sessions must be booked in advance through our online system or directly with the studio.

• Late Cancellation/No-Show Fee: Cancellations made within 12 hours of the session or failure to attend will result in a $14 fee (for members), or 1 credit (for Drop-In or package holders). This ensures fairness to waitlisted clients and maintains class quality.

• Class Size & Cancellation Policy: Once in a while, classes may be canceled up to 3 hours before start. If that happens, your credit will stay safe and we’ll help you rebook another time that works for you!

• Waitlist Policy: If a class is full, you may join the waitlist. If a spot becomes available, you will be notified automatically.

2. Arrival & Attendance

• Please arrive 5-7 minutes before class to check in and get settled.

• Late arrivals may not be admitted as it disrupts the session. If you are running late, please notify us in advance.

• For your safety and others, clients arriving more than 5 minutes late may be denied entry.

3. Studio Etiquette

• Grip Socks Required: For safety and hygiene, grip socks must be worn during all reformer sessions. They are available for purchase at the studio if needed.

• Jewelry & Accessories: Please remove all jewelry (especially rings and hair clips) to prevent damage to the equipment.

• Respect the Space & Others: Keep noise levels low and silence phones before entering the studio.

4. Health & Safety

• If you have any injuries, medical conditions, or movement restrictions, please inform your instructor before class.

• Instructors provide verbal and hands-on adjustments (with consent) to ensure proper form and safety.

• Please clean your reformer and equipment after use with the provided wipes.

5. Membership & Packages

• All class packages and memberships are non-refundable and non-transferable.

• Expiration dates apply to class packs. Please check before purchasing.

Thank you for being part of the Athina Pilates community! Your cooperation helps us maintain a warm, friendly, and high-quality environment for all. If you have any questions, feel free to reach out.

See you in class!

Athina Pilates